1. Who We Are
This website is operated by RWD Brickwork Limited, a brickwork contractor working from a yard at 22 Warren Avenue, Rawmarsh, Rotherham - S62 7JQ, United Kingdom (GB). The website and the services described on it are developed and maintained by RWD Brick, the trading developer behind the Rotherham yard, and that developer name appears here so that visitors understand who is responsible for the digital side of this service. RWD Brickwork Limited is the controller of the personal data described in this policy. Where this document says we, us or the Company, it refers to RWD Brickwork Limited acting through its yard in Rawmarsh.
The Company provides garden wall builds, chimney rebuild crews, fireplace opening works, repointing cycles, block paving beds and brick match sourcing. Running those services means collecting a limited amount of information about the people who ask for them. This policy explains what that information is, why it is needed, how long it is kept and what choices you have. It applies to every visitor, client, supplier and enquirer who deals with the Company, whether in the yard, on a site visit or through this website.
You can reach the Company at any time by writing to brick@rwdbrick.lat, by calling +14407901811 during business hours, or by post at the Rawmarsh address given above. A named person in the office is responsible for data protection questions, and requests are logged and answered within the periods described in the rights section below.
2. Scope of This Policy
This policy covers personal data processed through the website, through email and telephone enquiries, through surveys and site visits, through contracts for brickwork services, and through the ordinary running of the yard. It does not cover data held by other organisations that you may deal with, such as your bank, your insurer or an independent scaffolding firm. Those organisations publish their own privacy notices and the Company has no control over how they use information.
The policy applies to all pages of this website, including the services page, the contact page and the terms of service page. Certain pages may describe particular uses of data in more detail. Where a separate document conflicts with this policy, the more protective provision applies to the individual concerned.
The Company is based in the United Kingdom and the services are offered primarily to clients in England. Visitors from outside the United Kingdom are welcome to read the site and contact the yard, and the same standards described here will be applied to their data. Nothing in this policy reduces any right that a person has under the law that applies to them.
3. Data We Collect
The Company collects only the information it needs to answer an enquiry, price a job, deliver the work and keep proper records. The categories are set out below so that you can see what is involved before you contact the yard.
Identity and contact details
This includes a name, a postal address, an email address and a telephone number. For commercial clients it may also include a company name, a trading name and the name of the person who manages the account. These details are used to reply to you, to prepare a quotation and to arrange access to a property.
Project and property information
When you ask for a survey or a quotation, the Company records the address of the property, the type of wall, stack or opening involved, the brick type where it can be identified, the condition of the joints, and any access notes such as parking, scaffold requirements or the presence of pets. This information is necessary to plan the work safely and to price it accurately.
Financial and transaction details
The Company keeps invoices, payment records and quotation references. Bank details supplied for payment are held only as long as needed to reconcile the account and to meet accounting obligations. Card numbers are not collected through this website and should never be sent by email.
Communications
Emails, letters, notes of telephone calls and messages sent through the contact form are kept so that there is a reliable record of what was agreed. This protects both the client and the Company if a question arises later about scope, timing or price.
Technical data
The web server records limited technical information such as the pages requested, the time of the request, the type of browser and the approximate region from which the request came. This data is used to keep the site available and secure. It is not used to build a profile of individual visitors.
4. Where the Data Comes From
Most of the information the Company holds comes directly from you, when you call the yard, send an email, submit the contact form or speak to a foreman during a survey. Some information comes from the property itself, such as the address and the visible condition of the brickwork. In limited cases information may come from a landlord, a letting agent, an insurer, a neighbour who is arranging shared work, or a contractor who is coordinating a larger project.
Where information is provided by someone else, the Company will confirm the position with you when it first makes contact and will explain why the details were passed on. If you believe that someone has supplied information about you without your knowledge, please tell the office and the record will be reviewed.
The Company does not buy personal data from list brokers, does not purchase marketing lists and does not gather information about individuals from social media profiles. Any suggestion that the Company has done so should be raised with the office straight away.
5. Why We Use Personal Data
Personal data is used for a small number of clear purposes. Each purpose is tied to a real need, and no data is collected simply because it might be useful one day.
- To reply to enquiries and arrange surveys or yard visits.
- To prepare quotations, estimates and written scopes of work.
- To plan crews, materials, scaffold and access to a property.
- To deliver the brickwork, repointing, chimney or paving work that was agreed.
- To invoice for work and to keep accounting and tax records.
- To handle warranty questions, snagging lists and later repairs.
- To protect the safety of crews, clients and members of the public.
- To meet legal, insurance and regulatory obligations.
The Company does not sell personal data. It does not rent contact lists. It does not use client information to advertise unrelated products. Where a photograph of a finished wall is used to illustrate the work of the Company, care is taken to avoid identifying people and to respect the wishes of the property owner.
6. Lawful Basis for Processing
Under the data protection law that applies in the United Kingdom, the Company must have a lawful basis for each use of personal data. The bases relied on are as follows.
Contract
Where you have asked the Company to carry out work, processing is necessary to enter into and perform the contract. This covers the survey, the quotation, the delivery of the work and the handling of payment and warranty questions.
Legitimate interests
The Company has a legitimate interest in running a safe and solvent business. This covers keeping records of communications, protecting the site and the yard, maintaining insurance and recovering debts. The interest is balanced against your rights, and you may object as described in the rights section.
Legal obligation
Some records must be kept because the law requires it, for example accounting records, records relating to tax and records connected with health and safety on site.
Consent
Where consent is the basis, for example if you agree to receive occasional news from the yard, you may withdraw it at any time. Withdrawal does not affect processing carried out before the withdrawal.
7. Surveys and Site Visits
A survey is the point at which most information is gathered. A foreman will walk the elevation with you, measure the wall, check the bond and look at the condition of the joints. Notes are taken on a job slip and later transferred to the office record. The notes may include the property address, the name of the person who showed the foreman around, and practical details such as where the van can park or where water and power are available.
Site visits may involve access to a garden, a loft, a roof line or a shared passage. The Company asks for permission before entering any area that is not plainly open to a contractor. If a neighbour or a building manager also needs to be present, that person may be named in the record so that the visit can be coordinated.
Survey notes are kept with the quotation and the job file. They allow a later repair to follow the same mix, the same brick and the same joint profile. This is one of the reasons the record is retained after the work is finished, as explained in the retention section.
8. Photographs and Project Records
The Company photographs elevations before, during and after work. These photographs form part of the technical record and are used to confirm what was found, what was done and what remains to be watched. They are also useful when a client asks a question months later about a joint that has opened or a brick that has weathered differently from its neighbours.
Photographs are taken to show brickwork, not people. Where a person appears in the frame by accident, the image is either not used externally or is cropped before it is shown. Images used on the website or in printed material are chosen so that a property is not made identifiable without the agreement of the owner.
Project records also include the brick source, the batch reference, the mortar mix and the name of the foreman who supervised the work. This information is held with the job file and is available to the client on request.
9. Data Collected Through the Website
The website is a simple set of static pages. It does not run an account system, it does not process payments and it does not store messages on a server. When you use the contact form, the information you type is assembled into an email in your own mail application and sent from your own address. The Company receives it in the same way as any other email.
Because the form works through your email application, the details never pass through a database owned by the Company. If your mail application does not open, the page shows a note and you can write to brick@rwdbrick.lat or call +14407901811 directly. Either route reaches the same office and produces the same record.
The web server keeps ordinary access logs for security and troubleshooting. These logs contain technical details rather than the content of your message. They are kept for a short period and are then deleted or overwritten in the normal course of hosting.
12. Suppliers and Subcontractors
Brickwork depends on a network of suppliers and specialist trades. The Company keeps a short list of trusted firms and checks that each one works to a reasonable standard of data protection. A supplier that receives personal data must use it only for the purpose for which it was passed on and must not add it to a marketing list.
Where a subcontractor is engaged for a specialist task, such as a stove installation or a structural survey, the client is told in advance and the subcontractor deals with the client directly for that task. The Company remains responsible for coordinating the overall job and for making sure that records are consistent.
Supplier records include business contact details, purchase references and delivery notes. Personal data in those records is limited to the names and contact details of the people who handle the account. It is not used for any other purpose.
13. International Transfers
The Company operates in the United Kingdom and most data stays within the United Kingdom. Some service providers, such as email hosting or accounting software, may store data on servers located in another country. Where that happens, the Company takes steps to ensure that the transfer is protected by appropriate safeguards.
Appropriate safeguards may include a contract that incorporates approved standard clauses, or a transfer to a country that has been recognised as offering an adequate level of protection. The Company reviews its providers from time to time and will change a provider if the safeguards are not satisfactory.
If you would like more detail about a particular transfer, write to the office and the relevant arrangement will be explained. The Company will not transfer personal data to a country without a lawful mechanism in place.
14. How Long We Keep Data
Data is kept only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. The periods below describe the general approach.
- Enquiries that do not become jobs are kept for twelve months and then deleted.
- Quotations and survey notes are kept for six years after the date of the quotation.
- Job files, invoices and payment records are kept for six years after the end of the tax year.
- Warranty records and photographs are kept for the life of the warranty and then archived or deleted.
- Health and safety records are kept for the period required by law and by the insurer.
- Server access logs are kept for a short period, usually measured in weeks, and then removed.
When a retention period ends, records are deleted or, where deletion is not practical such as in a backup, are placed beyond ordinary use and allowed to expire. Paper files are shredded. Electronic files are removed from the working system. The Company does not keep data indefinitely simply because storage is cheap.
15. How We Protect Data
The Company uses a set of practical measures that suit the size of the business. Access to client records is limited to the people who need it. The office computer is protected by a password and kept up to date. Paper job files are kept in a locked cabinet in the yard office. Emails are sent over an encrypted connection.
No system is perfectly secure. If a breach occurs that is likely to affect the rights of an individual, the Company will act quickly to contain it, will notify the relevant regulator where the law requires it, and will tell the affected people without undue delay. The Company keeps a short record of any incident so that lessons can be learned and procedures improved.
Staff and crew are reminded of these measures during induction and at the start of each season. A foreman who carries notes to a site keeps them in the van and hands them back to the office at the end of the day rather than leaving them in a public place.
16. Your Rights
Data protection law gives individuals a set of rights over their personal data. The Company respects those rights and will help you exercise them. The main rights are described below.
Right of access
You may ask for a copy of the personal data the Company holds about you, together with an explanation of how it is used. The request should be made in writing to brick@rwdbrick.lat or by post to the Rawmarsh address. A response is normally provided within one month.
Right to correction
If information is inaccurate or incomplete, you may ask for it to be corrected. The Company will check the record and make the correction where it is justified.
Right to erasure
You may ask for data to be deleted where it is no longer needed, where consent has been withdrawn and no other basis applies, or where the processing is unlawful. The right is not absolute, and records that must be kept for tax, insurance or legal reasons will be retained for the required period.
Right to restriction and objection
You may ask the Company to pause the use of your data while a question is resolved, or you may object to processing that is based on legitimate interests. The Company will weigh the objection and will stop the processing unless there is a compelling reason to continue.
Right to portability
Where processing is based on consent or contract and is carried out by automated means, you may ask for the data in a structured and commonly used format, or for it to be sent to another organisation where that is technically possible.
To exercise any of these rights, contact the office with enough detail to identify the record. There is normally no charge. The Company may ask for proof of identity where it is necessary to protect the data from an unauthorised request.
17. Complaints and Regulator
If you are unhappy with how the Company has handled your data, please raise the matter with the office first. Most concerns can be resolved quickly once the record has been checked. A written complaint will receive a written reply, and the Company will explain what has been done and why.
If the matter cannot be resolved, you have the right to complain to the Information Commissioner, which is the data protection regulator for the United Kingdom. The Commissioner can be contacted through the official website or by post. The Company will cooperate fully with any enquiry.
Complaints are recorded so that the Company can see whether a pattern is emerging and can change its procedures. A complaint is treated as useful information rather than as an attack, and no one will be treated less favourably because they have raised a concern in good faith.
18. Privacy for Children
The services of the Company are aimed at adults who own, rent or manage property. The website is not directed at children and the Company does not knowingly collect data from anyone under the age of sixteen. A child who visits the site with a parent is welcome to read it, but should not submit an enquiry.
If the Company learns that information has been collected from a child without the involvement of a parent or guardian, the record will be deleted as soon as the position has been confirmed. A parent or guardian who believes this has happened should contact the office so that the matter can be checked.
Where a job involves a family home, the crew is careful not to photograph children and does not record their names in the job file. The property address is enough for the work, and the names of adults who arranged the visit are sufficient for contact.
19. Marketing and Contact Preferences
The Company does not run a large marketing operation. It may send a short seasonal note to past clients about the spring laying window or about a change in lime mix guidance. Such a note is sent only where the person has agreed to receive it or where the law permits a soft opt in for an existing client.
Every marketing message includes a simple way to opt out, and an opt out is acted on promptly. Opting out of marketing does not stop the Company from contacting you about a live job, an invoice or a warranty matter, because those messages are necessary to fulfil the contract.
You may also ask the Company to change the way it contacts you, for example by using email rather than telephone, or by writing to a different address. A preference is recorded on the client file and is respected by everyone who deals with the account.
20. Automated Decisions
The Company does not make decisions about individuals by automated means. A quotation is prepared after a survey by a person who has seen the wall. A credit arrangement, where one is offered, is agreed by a person who has considered the circumstances. No profile is scored by software in a way that produces a legal or similarly significant effect.
The website does include a small amount of scripting for the navigation toggle and for revealing sections as they scroll into view. These scripts run in your browser, do not send data to the Company and do not make decisions about you. They are there to make the pages easier to read.
If the position changes and an automated tool is introduced, this section will be updated and suitable safeguards will be put in place before the tool is used.
21. Third Party Sites
The website may contain links to other sites, for example a merchant or a trade body. Those sites are outside the control of the Company and are governed by their own privacy notices. A link is provided for convenience and does not imply that the Company endorses the way the other site handles data.
If you follow a link and are asked for personal information, check the privacy notice of the site before you proceed. The Company cannot answer questions about data held by another organisation, but it can advise on how to raise a concern with that organisation if the matter is connected to a job.
The Company also appears in public directories and mapping services. Those listings are maintained by the directory operator, and corrections should be requested from the operator as well as from the office.
22. Changes to This Policy
This policy is reviewed at least once a year and whenever a significant change is made to the way the Company works. A change to the providers used, to the services offered or to the law may require an update. The latest version is always the one published on this page, and the date at the top shows when it was last revised.
Where a change materially affects how personal data is used, the Company will take reasonable steps to bring it to the attention of clients with a live job. The change will not be applied retrospectively to data that was collected under a different basis without a lawful reason.
Previous versions can be requested from the office. Keeping a record of the versions helps the Company show that it has been transparent about its practices over time.
23. How to Contact Us
Questions about this policy, requests to exercise a right or complaints should be sent to the office of RWD Brickwork Limited. The postal address is 22 Warren Avenue, Rawmarsh, Rotherham - S62 7JQ, United Kingdom (GB). The email address is brick@rwdbrick.lat and the telephone number is +14407901811. The office is generally open from eight in the morning to five in the afternoon, Monday to Friday.
Please include enough detail for the record to be located, such as the property address, the date of the enquiry and the name used when the job was discussed. This helps the office answer quickly and avoids the need for repeated questions.
The Company thanks you for taking the time to read this policy. Transparency about data is part of doing a careful job, just as a true line and a clean joint are part of a good wall. If anything here is unclear, ask, and a plain answer will be given.